Like most everyone else, I am a huge Walking Dead fan. I don’t watch a lot of television, so the shows I do watch have to be really, really good (I blame cable television for my uppity viewing standards). The show just wrapped its mid season finale and IT. WAS. EVERYTHING! Not only has The Walking Dead blessed me with must see tv, it’s also taught me some great lessons in how to achieve customer satisfaction. Here are five things I’ve learned about customer satisfaction from The Walking Dead.
***If You Don’t Want Any Spoilers, Stop Reading Now (Although It Did Air Sunday – Not Sure What You’re Waiting For***
1. It’s All About The Emotions
The Walking Dead is a huge emotional roller coaster. I ended the season like I started it – crying! And in between I’ve felt plenty of sadness for those we’ve lost (Glenn!!!) and pure hate for Negan. The show writers really know how to keep viewers hooked by tapping into their emotions. That strong emotional connection viewers feel with the show and cast is what has built the series such a dedicated, loyal fan base.
2. Make It Good
The Walking Dead is so good because the quality is sooo good. The writing, the makeup, the acting – everything is top notch. Viewers have noticed and rewarded that attention to detail and quality with unwavering loyalty, making it the number one show in television.
3. Surprise Them
Even though The Walking Dead is based off a comic book series by the same name, the show is known for hitting viewers with surprises (Who could forget that Carol/Daryl reunion or Lizzy look at the flowers). These unexpected surprises are usually what keep its viewers talking about episodes for days on end.
4. Leave Them Wanting More
The great quality, unexpected surprises and emotional connections all come together to create a product that always leaves its viewers wanting more. Personally, I can’t get enough – February 12th can’t come fast enough. The show is so well done, that its viewers just can’t get enough.
5. Love What You Do
You can tell that everyone connected with The Walking Dead loves what s/he does. The extras that play the walkers, the writers, the main actors, the production crew, the set designers – you can tell it’s all a labor of love that comes through loud and clear in every aspect of the show. When you love what you do, that love comes through in your work and carries over, in a positive way, to those you serve.
Are you a Walking Dead fan? Do you agree?